Everything You Need to know About Air France’s refund policy


Air France’s refund policy

If your plans have changed, we’ll explain to you how to cancel your Air France flight in this simple guide.

Everything, from refunds to cancellation fees, will be covered. Finally, a useful idea for your vacation spending when you finally get out is the Wise debit card.

But for the time being, let’s concentrate on getting those Air France flights canceled for you.

How to Request an Air France Refund

There are various options for getting your Air France refund. Check them below:

  • Request a refund on the website.
  • The most popular way to request an Air France refund is through the airline’s website. What you must do is as follows:
  • Go to My Reservations.
  • Log in to your account or enter your booking reference and last name.
  • Locate the flight for which you want a refund.
  • Complete the form.
  • To submit your request, click Send.

If there is no option to seek a refund on the website, you should fill out the refund request form.

If you have already checked in for the flight, you should cancel it online before requesting a refund.

Request a Refund by Letter or Fax

If you prefer to mail your refund request, you must include supporting papers such as:

  • Issued tickets
  • Medical records
  • A letter explaining why you had to cancel the trip, etc

Only original documents are accepted.

If you choose to mail your refund request, you must include the following documents:

  • Air France Refund Department
  • Brent Civic Center
  • Engineers Way
  • Wembley HA90FJ
  • Great Britain

If you prefer to fax it, the fax number is +44-208-782-8113.

What if you purchased the ticket in the last 24 hours?

If you purchased your ticket from Air France—either online or at a ticket office—you can cancel your reservation and receive a full refund within 24 hours at no additional cost.

Send an email to contact.en.us@airfrance.fr with the following information:

  • Subject: Customer First Program Name
  • Flight and date
  • Booking number

If you cancel before midnight on the same day, your bank account will not be debited. If you cancel your flight within 24 hours but after midnight, your bank account will be reimbursed the full amount minus any non-refundable service costs.

How long does an Air France refund take?


A good amount of patience will come in handy if you’re waiting for a flight refund. A refund request from Air France might normally take several weeks to process.

Depending on your bank, it could take another couple of weeks for the money to appear in your bank account.

What Happens If There Is a Long Flight Delay?

Connor Danylenko, Pexels

Who is to blame if your flight is delayed for an extended period of time? That will be determined by the circumstances. If your flight is delayed for more than five hours and you opt not to fly, you are entitled to a full refund.

In the event of a lengthy delay, Air France will provide emergency assistance such as meals, refreshments, phone calls, and, if necessary, one night’s hotel accommodation.

Air France is not liable for the following events:

  • Air traffic control problems
  • Adverse weather conditions
  • Safety and security issues
  • Strikes within or outside of Air France

How to cancel an Air France flight: your options

Benjamin Suter, Pexels

Online is the most convenient way to cancel an Air France flight.

Navigate to the My Bookings section of the Air France website. You’ll need the surname of the lead passenger and your booking reference to sign in. This information will be included in your confirmation email or e-ticket.

You should be able to see your options for changing or canceling your flights, as well as any fees or charges.

Cancelling Air France flights by phone

If you wish, you can cancel your flight by calling Air France at +33 9 69 39 36 541. Lines are open from 8 a.m. to 8 p.m. daily, and customer support representatives speak both English and French.

However, extra service fees may apply if you change your appointment over the phone rather than online; we’ll go over these later.

Air France flight cancellation refunds

To see if you can claim a refund for a cancelled flight, check the pricing conditions of your ticket.

If this is the case, you can seek a coupon or a refund through the Air France website’s My Bookings section.

Can you cancel an AirFrance flight within 24 hours?

Some airlines provide a 24-hour cancellation window within which you can cancel your reservation and receive a full refund.

Air France’s website contains no information on this, so it may not have such a policy. If you booked less than 24 hours ago, you can try contacting Air France customer support or looking at your alternatives in My Bookings.

Air France’s cancellation policy for COVID-19

Air France has implemented flexible ticket policies as part of its COVID-19 policy. You may be able to cancel your booking with no service fees, depending on when you booked and when you travel.

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